Privacy policy

Draft: not yet in force. To be checked before Quayside launches.

Draft of 13 November 2026

Who we are

Quayside (the Quayside and Quayside Skipper apps and this website) is run by QUAYSIDEAPP LTD, a company registered in England and Wales (company number 17580860), registered office Castle Keep, Pennsylvania Road, Portland, DT5 1HT. We decide how your personal data is used, so we’re the “controller” under UK data protection law. Contact us at support@quaysideapp.co.uk.

What we collect

If you buy (Quayside)

• Your name and email address
• Your harbour, and your postcode if you type one in
• Your choices: which fish you want alerts about, which boats you follow, and your notification settings
• Your orders and the messages you send skippers about them
• From Stripe, our payment provider: a customer reference and your card’s brand and last 4 digits. We never see or store your full card number.
• A notification token, so we can send notifications to your phone

If you sell (Quayside Skipper)

• Your name, email address, mobile number and postal address
• Your boat’s name, PLN, licence number, photo and usual collection point
• Your listings, sales, orders and messages
• From Stripe: a reference to your Stripe account, whether payouts are set up, and the last 4 digits of your bank account. Stripe collects and checks your identity and bank details; we don’t store them.
• Your boat’s position, only after you tap Heading in now, so your buyers can see you coming in
• A notification token

Location

If you tap Use my location, your phone works out your nearest harbour once. Your location isn’t sent to us or stored.

This website

This website uses no cookies and no tracking. Our host keeps standard technical logs to keep the site running and secure.

Why we use it

• To run the service you signed up for (contract): your account, alerts, orders, payments, collection and messages.
• To keep Quayside safe and working (legitimate interests): checking boats before they can sell, preventing fraud, handling reported messages and fixing problems.
• To meet the law (legal obligation): keeping business and tax records.

We don’t sell your data or use it for advertising.

What other people see

• Skippers see a buyer’s first name and initial only (for example “Sam T.”), plus their order and messages. Never their full name, email or phone.
• Buyers see a boat’s name, photo, harbour, collection point and the skipper’s first name. Never the skipper’s mobile, email or address.

Who we share it with

Only the companies that run parts of Quayside for us, each under a contract to protect your data:

• Supabase: our database, sign-in and file storage. Your data is stored in London.
• Stripe: payments to Quayside and payouts to skippers.
• Resend: sends the sign-in codes we email you.
• Expo, Apple and Google: deliver notifications to your phone. Apple or Google also draw the maps in the app.
• Cloudflare: hosts this website and forwards emails to our support address.

Some of these companies are based in the United States. Where your data leaves the UK, it’s protected by the safeguards UK law requires, such as the UK International Data Transfer Agreement or the UK–US data bridge.

How long we keep it

• Boat positions: 30 days
• Messages: 90 days after the order’s conversation closes
• Orders and payments: 6 years, as the law requires for business records. If you delete your account they’re kept without your name.
• Everything else: until you delete your account

Deleting your account

You can delete your account in either app (Account or My boat, then Delete account), or by emailing us. We delete your name, email, contact details, postcode, preferences, notification tokens and messages. A skipper’s boat is taken off sale.

Your rights

You can ask us for a copy of your data, to correct it, to delete it, to limit or object to how we use it, or to send it to you in a form you can take elsewhere. Email support@quaysideapp.co.uk. We’ll reply within a month.

If you’re unhappy with how we’ve handled your data, please tell us first. You can also complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint or 0303 123 1113.

Changes

If we change this policy in a way that matters, we’ll tell you in the app before it takes effect.