Support
Email support@quaysideapp.co.uk and we’ll get back to you within 2 days. In the apps, tap Contact Quayside: it’s in Account (Quayside) and My boat (Quayside Skipper).
Buying
When do I pay?
When you reserve. Quayside holds the money until you collect.
The boat couldn’t supply something I ordered
You get your money back for it automatically. You don’t need to do anything.
I missed my collection
Missed collections aren’t normally refunded, because the fish can’t be sold again. Message the skipper from your order: it’s up to them whether to refund you.
How much can I buy?
Up to 30kg a day across all boats, for personal use.
I’m getting too many notifications
You get at most one alert per boat per trip. Turn alerts or order updates off in Account, or choose which fish you hear about under Alert me about.
Selling
When do I get paid?
After you tap Handed over for each order. Stripe pays it into your bank on its usual schedule. Earnings in the app shows every payout.
How long does approval take?
Usually within a day. You’ll get a notification when you’re approved.
What can I list?
Fish, crabs and lobsters from your own catch. Live bivalves (scallops, oysters, mussels, clams, cockles) and whelks can’t be sold on Quayside.
Your account
How do I sign in?
With your email. We send you a 6-digit code, so there’s no password to remember.
How do I delete my account?
In Quayside, go to Account and tap Delete account. In Quayside Skipper, go to My boat and tap Delete account. Or email support@quaysideapp.co.uk from the address you signed up with and we’ll do it for you. Your name, email, contact details, preferences and messages are deleted; order records are kept without your name for 6 years, as the law requires for business records.